Return Policy

Effective Date: October 3, 2025

At Boxypoint.com, we are committed to providing a clear, fair, and reliable returns process. We understand that sometimes you may need to return a product, and we aim to make this process straightforward, transparent, and convenient. This Return Policy outlines all terms, conditions, procedures, and responsibilities regarding product returns to ensure a smooth experience. By purchasing from Boxypoint.com, you agree to the terms outlined in this Return Policy.

1. Return Eligibility

To be eligible for a return:

  • The item must have been purchased directly from Boxypoint.com.
  • Returns must be requested within 30 days from the delivery date.
  • Items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags.
  • Items must include any freebies, gifts, or promotional materials received with the order.
  • Products that are personalized, customized, or marked as final sale are not eligible for return unless they are defective, damaged, or incorrect.
  • Items that do not meet these conditions may be partially refunded or denied.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or manufacturer restrictions:

  • Gift cards
  • Downloadable products
  • Clearance or final sale items (unless defective)
  • Items damaged due to improper handling after delivery

3. Initiating a Return

To request a return:

  1. Visit our Contact Us page or contact Customer Support via email, phone, or live chat.
  2. Provide your order number, the product(s) you wish to return, and the reason for return.
  3. Our support team will provide a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.

Important: Items returned without prior authorization or an RMA number may not be accepted.

4. Return Shipping Instructions

Returns must be shipped using a reliable, trackable shipping service.

Return Shipping Costs:

    • Returns due to Boxypoint.com error (defective, damaged, or incorrect items) are fully covered.
    • Returns due to customer preference (change of mind) are the customer’s responsibility.
  • No restocking fees apply to any return.
  • Packages must be securely packed to prevent damage during transit.
  • Keep the return tracking number until the refund is completed.

Return Address:
815 Marion Street, Franklin Square, NY 11010, United States

5. Inspection & Approval

Upon receipt of the returned item, Boxypoint.com will inspect the product to ensure it meets return eligibility criteria. Inspection may include:

  • Physical damage or defects
  • Missing parts, accessories, or manuals
  • Signs of use beyond normal handling

Only eligible returns will be approved for a refund or replacement.

6. Refunds

After the return is approved:

  • Refunds are issued to the original payment method (credit/debit card or digital payment account).
  • Refunds include the product cost only.
  • Refund processing may take Up to 15 business days after the item is received and approved.
  • Bank or payment provider processing times may vary.
  • Customers will receive an email confirmation once the refund is issued.

7. Exchanges

  • To exchange an item, customers must return the original item for a refund.
  • Place a new order for the replacement product.
  • Boxypoint.com currently does not support direct exchanges.

8. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  1. Contact Customer Support immediately upon delivery.
  2. Provide photos of the damage or defect and your order number.
  3. Boxypoint.com will arrange a replacement or full refund, including shipping costs.
  4. Defective items must be returned in original packaging for processing.

9. Customer Responsibilities

To ensure a smooth return process, customers must:

  • Provide accurate order information and reason for return
  • Ensure items are securely packaged for return shipping
  • Keep the tracking number for reference
  • Follow all instructions provided by Customer Support for RMA processing

10. Timeframes

  • Return Request Window: 30 days from delivery date
  • Refund Processing: Up to 15 business days after item is received and approved
  • Refunds are issued only after approval of the returned item

11. Transparency & Charges

Boxypoint.com is committed to full transparency:

  • Charges include only the product price
  • No taxes are collected on any purchase
  • Flat rate shipping fee of $40 on all orders
  • There are no hidden fees or additional charges
  • Any shipping costs related to returns for customer preference are clearly the customer’s responsibility

12. Shipping Carriers & Tracking

  • We partner with FedEx, UPS, USPS, and DHL Express for reliable delivery.
  • All orders come with tracking information via email and website.
  • Customers returning items due to Boxypoint.com error will receive a prepaid shipping label with tracking.
  • For customer-initiated returns, tracking is strongly recommended.

13. Contact Information

For any questions, assistance, or complaints regarding returns: please use our Contact Us or reach us using the details below:

Boxypoint.com – Customer Support
📧 Email: support@boxypoint.com
📞 Phone: +1 404-748-8492
🏢 Address: 815 Marion Street, Franklin Square, NY 11010, United States
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm
💬 Live Chat: Available on our website