FAQ
Effective Date: October 03, 2025
What products do you sell?
We sell a wide range of outdoor and camping gear, including tents, hammocks, backpacks, cookware, multi-tools, survival equipment, and other essential items for camping, hiking, and outdoor activities.
Do you ship internationally?
No. We only ship within the United States. International shipping is not available.
What is your shipping cost?
We offer free shipping for all orders across the USA. There are no hidden fees or taxes—customers only pay for the product price.
How long does delivery take?
Order Processing: 1–3 business days
Shipping Time: 7–10 business days
We use FedEx, UPS, USPS, or DHL Express, and tracking information is sent via email once your order is shipped.
Can I track my order?
Yes. Tracking details are shared via email and are also available on our website under “Track Your Order.”
What payment methods do you accept?
We accept:
Digital Payments: Shop Pay, Google Pay, PayPal
Credit & Debit Cards: Visa, MasterCard, American Express, Diners Club, Discover, Elo, JCB, UnionPay
All transactions are processed in USD and secured with SSL encryption.
Can I cancel or modify my order?
Orders can only be canceled or modified before shipment. Once the order has been processed, any changes must follow our Return Policy.
What is your return policy?
Eligible items can be returned within 30 days of delivery in their original condition and packaging, including all accessories, manuals, and tags. Returns due to defective, damaged, or incorrect items are fully covered by Boxypoint.com. Returns for customer preference are the customer’s responsibility.
How long does a refund take?
Refunds are issued to the original payment method within 15 business days after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
What should I do if my item arrives damaged or defective?
Contact Customer Support immediately with your order number and photos of the item. We will assist you with a replacement, exchange, or full refund, if the issue was our responsibility.
Can I return an item if I change my mind?
Yes. Returns for customer preference (change of mind) are accepted within 30 days of delivery, but the customer is responsible for return shipping. Items must be unused, in original packaging, and include all accessories.
Are your products in stock?
All products listed on Boxypoint.com are in stock unless otherwise noted. If there is a delay, we notify customers immediately.
How do I care for my camping and outdoor gear?
Follow the instructions provided on each product page. In general:
Clean surfaces with a soft cloth or brush
Avoid harsh chemicals or abrasive cleaners
Follow assembly and usage instructions for safety and durability
Do you offer assembly services?
No. All products include detailed instructions for easy setup at home.
Can I combine multiple orders for shipping?
Orders placed separately cannot be combined after checkout. For combined shipping, place a single order with multiple items.
What should I do if my order is late?
Check your tracking information first. If delivery exceeds the estimated timeframe of 7–10 business days, contact our Customer Support for assistance.
Can I gift items to someone else?
Yes. You can ship orders to any valid U.S. address. Include a gift note if desired, and ensure the recipient can accept the delivery.
Can I place an order over the phone?
No. All orders are accepted only online via our website to ensure accuracy, security, and smooth processing.
How do I contact Boxypoint.com for support?
For questions or assistance, please use our Contact Us or reach us using the details below:
Boxypoint.com – Customer Support
📧 Email: support@boxypoint.com
📞 Phone: +1 404-748-8492
🏢 Address: PO Box 15019, Wilmington, Delaware 19850, United States
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm
💬 Live Chat: Available on our website