Shipping Policy

Effective Date: October 3, 2025

At Boxypoint.com, we are committed to providing a transparent, reliable, and professional shipping experience for all customers. This Shipping Policy explains all aspects of shipping, delivery, tracking, timelines, carrier services, and customer responsibilities. By placing an order with Boxypoint.com, you agree to the terms outlined below.

1. Shipping Area

  • Boxypoint.com ships exclusively within the United States.
  • International shipping is not available.
  • All shipping addresses must be valid and complete, including street address, city, state, and ZIP code.
  • PO Boxes are accepted where supported by the shipping carrier.

2. Shipping Carriers & Services

We partner with trusted shipping carriers to ensure timely and secure delivery:

  • FedEx
  • UPS
  • USPS
  • DHL Express

All shipments include tracking numbers provided via email and accessible through our website.

3. Order Processing

  • Handling Time: 1–3 business days from order placement.
  • Order Cut-Off Time: 5:00 PM Monday through Friday for same-day processing. Orders placed after this time are processed the next business day.
  • Orders are processed on business days only (Monday – Friday, 9:00 AM – 5:00 PM).

4. Shipping Costs

  • Shipping Cost: Flat rate shipping fee of $40 on all orders.
  • No hidden fees, additional taxes, or surcharges are applied.

5. Delivery Timeframes

Delivery times are estimates and may vary depending on location and carrier:

  • Handling Time: 1–3 business days
  • Delivery Time: 7–10 business days
  • Orders are not delivered on weekends or federal holidays.

Note: Delivery times may be affected by weather, carrier delays, or other unforeseen circumstances. Boxypoint.com is not responsible for delays caused by events beyond our control.

6. Order Tracking

  • After shipment, customers receive a tracking number via email.
  • Tracking can also be monitored directly on our website under “Track Your Order.”
  • Customers are advised to retain the tracking number until delivery is confirmed.

7. Shipping Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.
  • Boxypoint.com is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
  • Changes to shipping addresses after the order is shipped may incur additional charges or delays.

8. Lost or Stolen Packages

  • Boxypoint.com is not responsible for packages lost or stolen after carriers mark them as delivered.
  • Customers should contact the shipping carrier directly for assistance in locating lost packages.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact Customer Support immediately via email, phone, or live chat.
  • Provide your order number and photos of the damage.
  • Boxypoint.com will arrange a replacement or full refund, if the issue was our responsibility.
  • Damaged or defective items must be returned in original packaging through the RMA process.

10. Multiple Items & Combined Orders

  • Orders containing multiple items may ship separately depending on inventory locations.
  • Each shipment will include tracking information.
  • Delivery times may vary for each shipment.

11. Shipping Restrictions

  • No international shipping is offered.
  • Some products may have size or carrier restrictions; customers will be notified if additional steps or delays apply.

12. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide complete and accurate shipping information.
  • Ensure someone is available to receive the package if required.
  • Retain the tracking number until delivery is confirmed.
  • Report damaged, defective, or missing items promptly.

13. Transparency & Guarantees

Boxypoint.com ensures:

  • Flat Rate Shipping Across the USA: $40 shipping fee with no hidden fees or additional taxes.
  • Tracking information for all shipments
  • Accurate order processing and handling
  • Replacement or refund for items damaged, defective, or incorrectly shipped
  • Full alignment with our Return and Refund Policies

14. Contact Information

For any shipping-related questions, concerns, or assistance, please use our Contact Us or reach us using the details below:

Boxypoint.com – Customer Support
📧 Email: support@boxypoint.com
📞 Phone: +1 404-748-8492
🏢 Address: 815 Marion Street, Franklin Square, NY 11010, United States
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm
💬 Live Chat: Available on our website