Return & Refund Policy

Effective Date: October 3, 2025

At Boxypoint.com, we are committed to providing a clear, fair, reliable, and customer-focused return and refund process. We understand that customers may need to return products or request refunds due to defective items, damaged goods, incorrect shipments, or other valid reasons. This Return & Refund Policy establishes all applicable terms, conditions, procedures, and responsibilities to ensure a transparent, consistent, and efficient experience.

By purchasing from Boxypoint.com, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Return & Refund Eligibility

To qualify for a return and refund, all of the following conditions must be satisfied:

  • The item must have been purchased directly from Boxypoint.com
  • A return request must be submitted within 30 days from the delivery date
  • The item must be unused, undamaged, and in its original packaging
  • All accessories, manuals, tags, and promotional materials must be included
  • Any freebies or gifts received with the order must also be returned

Eligible Scenarios:

  • Defective Items: Products that are damaged, broken, or malfunctioning upon delivery
  • Incorrect Items: Products that do not match the order specifications or description
  • Customer Returns: Items returned in accordance with this Return & Refund Policy

Important Conditions:

  • Items must be returned within 30 calendar days from the delivery date
  • Items must remain unused, undamaged, and in original packaging with all included materials
  • Personalized, customized, or final sale items are not eligible unless defective, damaged, or incorrect
  • Requests that do not meet these conditions may be partially refunded or denied

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Downloadable products
  • Clearance or final sale items (unless defective)
  • Items damaged due to improper handling after delivery

Return & Refund Request Process

To initiate a return or refund request, customers must:

  • Contact Customer Support via email, phone, live chat, or the Contact Us page
  • Provide the order number, product(s), and reason for the request

Boxypoint.com will:

  • Review the request
  • Issue a Return Merchandise Authorization (RMA) number (if applicable)
  • Provide detailed return instructions

Important:

  • Returns submitted without prior authorization or a valid RMA number may not be accepted
  • Requests submitted outside the 30-day return window or without required authorization may not be accepted

Return Shipping Instructions

Returns must be shipped using a reliable, trackable shipping service such as FedEx, UPS, USPS, or DHL Express.

Return Shipping Costs:

  • Covered by Boxypoint.com for defective, damaged, or incorrect items
  • The customer is responsible for return shipping costs for returns due to change of mind or preference
  • No restocking fees apply to any return

Requirements:

  • Items must be securely packaged to prevent damage during transit
  • Customers must retain the return tracking number until the refund process is completed

Return Address:

815 Marion Street
Franklin Square, NY 11010
United States

Inspection & Approval Process

All returned items are subject to inspection upon receipt to verify compliance with return eligibility criteria.

Inspection Includes:

  • Physical condition and presence of defects
  • Completeness of all parts, accessories, and manuals
  • Signs of use beyond normal handling
  • Verification of original packaging condition

Only items that meet the eligibility criteria will be approved for a refund or replacement. Customers will be notified via email regarding the outcome of the inspection.

Refunds & Processing

Once a return has been approved:

  • Refunds will be issued to the original payment method, including:
    • Digital Payments: Google Pay
    • Credit & Debit Cards: Visa, MasterCard, American Express, Diners Club, Discover,, JCB
  • Refunds apply to the product cost only

Processing Time:

  • Refund processing may take up to 15 business days after the returned item is received and approved
  • Processing times may vary depending on the customer’s payment provider

A confirmation email will be sent once the refund has been issued.

Partial Refunds

Partial refunds may be granted under the following conditions:

  • Items returned not in original condition or with missing parts, accessories, or manuals
  • Items returned after the 30-day return window, if accepted at Boxypoint.com’s discretion
  • Items showing excessive wear, damage, or misuse beyond normal handling

Exchanges

  • Direct exchanges are not supported
  • Customers must return the original item for a refund
  • A new order must be placed for the replacement item

Damaged, Defective, or Incorrect Items

If an item is received in a damaged, defective, or incorrect condition:

  • Customer Support must be contacted immediately upon delivery
  • Customers must provide the order number and photographic evidence of the issue

Boxypoint.com will arrange a replacement or a full refund, including all applicable shipping costs.

Items must be returned in original packaging for processing.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information and reason for return or refund
  • Following all RMA instructions provided by Customer Support
  • Using a reliable, trackable shipping service
  • Ensuring items are securely packaged for return shipment
  • Retaining the tracking number until the refund process is completed

Timeframes

  • Return Request Window: 30 days from delivery date
  • Refund Processing Time: Up to 15 business days after the item is received and approved
  • Refunds are issued only after inspection and approval of the returned item

Transparency & Charges

Boxypoint.com maintains full transparency in all transactions:

  • Charges include only the product price
  • Refunds cover only the product cost
  • No taxes are collected on any purchase
  • Flat rate shipping fee of $40 on all orders
  • There are no hidden fees or additional charges
  • Shipping costs for returns due to customer preference are the customer’s responsibility

Shipping Carriers & Tracking

Boxypoint.com partners with:

  • FedEx
  • UPS
  • USPS
  • DHL Express
  • All orders include tracking via email and website
  • Customers returning items due to Boxypoint.com error will receive a prepaid shipping label with tracking
  • For customer-initiated returns, tracking is strongly recommended to ensure safe delivery

Contact Information

For any questions, assistance, or complaints regarding returns or refunds: please use our Contact Us or reach us using the details below:

Boxypoint.com – Customer Support
📧 Email: support@boxypoint.com
📞 Phone: +1 404-748-8492
🏢 Address: 815 Marion Street, Franklin Square, NY 11010, United States
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm
💬 Live Chat: Available on our website