Refund Policy
Effective Date: October 3, 2025
At Boxypoint.com, we are committed to providing a clear, reliable, and customer-focused refund process. We understand that issues may occasionally arise with orders, including defective products, damaged items, or incorrect shipments. This Refund Policy outlines the terms, conditions, procedures, and responsibilities for requesting, processing, and receiving refunds. By purchasing from Boxypoint.com, you agree to the terms outlined in this Refund Policy.
Refund Eligibility
Refunds are available for the following situations:
- Defective Items: Products that are damaged, broken, or malfunctioning upon delivery.
- Incorrect Items: Products that do not match the order specifications or description.
- Customer Returns: Items returned in accordance with the Boxypoint.com Return Policy.
Important Conditions:
- Items must be returned within 30 calendar days from the delivery date.
- Items must be in unused, undamaged condition and in the original packaging, including all accessories, manuals, tags, and promotional materials.
- Personalized, customized, or final sale items are not eligible for refund, except when defective, damaged, or shipped incorrectly.
- Refund requests that do not meet these conditions may be partially refunded or denied.
How to Request a Refund
To request a refund:
- Contact Customer Support via email, phone, or live chat on our website.
- Provide your order number, the item(s) you wish to refund, and the reason for the refund.
- Our support team will review your request and provide a Return Merchandise Authorization (RMA) number, if applicable, along with detailed instructions for returning the item.
Important: Refund requests submitted without an RMA (if required) or outside the 30-day window may not be accepted.
Return Shipping for Refunds
Returns must be shipped using a reliable, trackable shipping service such as FedEx, UPS, USPS, or DHL Express.
Shipping Costs:
- Returns due to Boxypoint.com error (defective, damaged, or incorrect items) are fully covered.
- Returns due to customer preference (change of mind) are the customer’s responsibility.
- No restocking fees apply to any return.
- Packages must be securely packed to prevent damage during transit.
- Customers should retain the tracking number until the refund is completed.
Return Address:
PO Box 15019, Wilmington, Delaware 19850, United States
Inspection & Approval Process
Upon receipt of the returned item, Boxypoint.com will conduct a thorough inspection to confirm eligibility for a refund. The inspection may include:
- Verification of physical condition (undamaged, unused, and original packaging)
- Checking for missing parts, accessories, or manuals
- Assessment of signs of use beyond normal handling
Only items meeting the eligibility criteria will be approved for a refund. Customers will be notified via email regarding the outcome of the inspection.
Refund Processing
- Refunds are issued to the original payment method, including credit/debit cards or digital payment accounts (Shop Pay, PayPal, Google Pay).
- Refunds include the product cost only.
- Refund processing may take up to 15 business days after the returned item is received and inspected.
- Bank or payment provider processing times may vary depending on their policies.
- A confirmation email will be sent to the customer once the refund is processed.
Partial Refunds
Partial refunds may be issued in the following situations:
- Items returned not in original condition or missing parts, accessories, or manuals.
- Items returned after the 30-day return window, if accepted at our discretion.
- Items showing excessive wear, damage, or misuse beyond normal handling.
Refunds for Damaged or Defective Items
If an item arrives damaged, defective, or incorrect:
- Contact Customer Support immediately upon delivery.
- Provide photos of the damage or defect and the order number.
- Boxypoint.com will arrange either a replacement or a full refund.
- Defective or damaged items must be returned in original packaging for processing.
Exchanges
- Direct exchanges are not supported.
- To exchange a product, customers must return the original item for a refund and place a new order for the replacement item.
Customer Responsibilities
To ensure smooth processing of refunds, customers are responsible for:
- Providing accurate order information and reason for refund.
- Following the RMA instructions and return procedures provided by Customer Support.
- Using a reliable, trackable shipping service.
- Ensuring items are securely packaged to prevent damage during transit.
- Retaining the tracking number until the refund is processed.
Refund Timeframes
- Refund Request Window: 30 days from delivery date
- Refund Processing Time: Up to 15 business days after the item is received and approved
- Refunds are issued only after inspection and approval of the returned item
Transparency & Charges
Boxypoint.com maintains full transparency in all transactions:
- Refunds cover only the product cost.
- No taxes are collected on any purchase.
- Free shipping is provided across the USA.
- There are no hidden fees or additional charges.
- Shipping costs for returns due to customer preference are the customer’s responsibility.
Shipping Carriers & Tracking
- Boxypoint.com partners with FedEx, UPS, USPS, and DHL Express for reliable delivery.
- All orders include tracking via email and website.
- Customers returning items due to Boxypoint.com error will receive a prepaid shipping label with tracking.
- For customer-initiated returns, tracking is strongly recommended to ensure safe delivery.
Contact Information
For any questions, assistance, or complaints regarding refunds: please use our Contact Us or reach us using the details below:
Boxypoint.com – Customer Support
📧 Email: support@boxypoint.com
📞 Phone: +1 404-748-8492
🏢 Address: PO Box 15019, Wilmington, Delaware 19850, United States
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm
💬 Live Chat: Available on our website